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PARENTS FAQ
BAND DIRECTORS FAQ

Will you fix instruments owned by students as well as schools?

Yes. While schools do contract with Big Note to repair their school-owned inventory, we are happy to provide repair services for instruments owned by individuals. Visit our online Mobile Instrument Repair section to schedule and pay for your repair service call. We will repair the instrument on our next visit to your school. Payment is required in advance for the basic service level as determined by instrument type.

What is Mobile Instrument Repair?

Big Note Mobile Instrument Repair brings the repair shop to your school. Our mobile repair shop is actually a mobile repair bus where we have an extensive collection of all the tools and supplies required to do 90% or more of repairs on-site. Our factory trained and certified repair technician will visit your school and repair any brass, woodwind string or percussion instruments that are in need of service.

Who are the owners?

Jim and Cindy Schmelzer are the owners of Big Note Music LLC. They are both long-time musicians; participating in band, from middle school through college. Jim marched with the Madison Scouts Drum & Bugle Corps, attended Interlochen Music Camp and was Drum Major of the University of Miami Band. Jim has 20+ years of experience in the music industry; working at his family’s music store in Wisconsin, and two other major music retailers. Jim and Cindy have been residents of Acworth/Woodstock for over 10 years and have 3 children, also musicians.

What else does Big Note offer?

Each Mobile Repair Bus has an inventory of the most popular accessories at competitive prices. We stock reeds, oils, cleaning supplies, mouthpieces, drum sticks and more. If you have a special request, we can special order nearly any item your child will need for the band program.

How often will you visit my school?

Based on your band director’s needs, we would like to offer weekly service. Each Mobile Repair Bus will be assigned a daily route, based on school “clusters”. If you have special circumstances, please contact Big Note and we will do everything we can to accommodate your needs. Please check with your director to confirm which day we will visit your school.

How do I pay?

We require payment in advance for the basic service charge as determined by instrument type. In the event that required repair costs exceed the basic charge, our technician will contact you with the estimated final amount for the repair. No work will be performed without approval. We accept all major credit cards through our payment system which is processed by PayPal. You do not need a PayPal account to submit your payments.

Who are the owners?

Jim and Cindy Schmelzer are the owners of Big Note Music LLC. They are both long-time musicians; participating in band, from middle school through college. Jim marched with the Madison Scouts Drum & Bugle Corps, attended Interlochen Music Camp and was Drum Major of the University of Miami Band. Jim has 20+ years of experience in the music industry; working at his family’s music store in Wisconsin, and two other major music retailers. Jim and Cindy have been residents of Acworth/Woodstock for over 12 years and have 3 children, also musicians.

What else do you have on the Mobile Repair Vehicle?

Each Mobile Repair Vehicle has an inventory of the most popular accessories at competitive prices. We stock reeds, oils, cleaning supplies, mouthpieces, and more. If you have a special request, we can special order nearly any item you will need for your program.

How often will you visit my school?

Based on your needs, we would like to offer you weekly service. Each Mobile Repair Bus will be assigned a daily route, based on school “clusters”. If you have special circumstances, please contact Big Note and we will do everything we can to accommodate your needs.

How do I get a bill?

Your Big Note Mobile Instrument Repair technician will give you a “hand-written” invoice, which will act as your receipt. Within 24 hours, you will have a computer generated invoice emailed to you. Please let us know if there are additional requirements for your county office.

Will you fix instruments owned by students as well as schools?

Yes. While schools do contract with Big Note to repair their school-owned inventory, we are happy to provide repair services for instruments owned by individuals. Visit our online Mobile Instrument Repair section to schedule and pay for your repair service call. We will repair the instrument on our next visit to your school. Payment is required in advance for the basic service level as determined by instrument type.

What is Mobile Instrument Repair?

Big Note Mobile Instrument Repair brings the repair shop to your school. Our mobile repair shop is actually a mobile repair bus where we have an extensive collection of all the tools and supplies required to do 90% or more of repairs on-site. Our factory trained and certified repair technician will visit your school and repair any brass, woodwind string or percussion instruments that are in need of service.

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